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THE HELP CENTRE

A little clarity.
A lot less guesswork.

From your first packing list to your next restock. Find the answers, or talk to someone who can help.

14 answers to help you get started

Ordering on WhatsApp

How do I place an order?

Choose your products, sizes and quantities, then open your order list. The enquiry form prepares an itemised WhatsApp message for our team. Press Send in WhatsApp to share it. We confirm availability, final pricing and delivery before you purchase.

Can I pay on the website?

Online payments are not available yet. Our team shares payment instructions after you approve your WhatsApp quote. Opening WhatsApp or adding a product to your list does not confirm or pay for an order.

Will my order list be saved?

Your order list is saved in this browser when local storage is available. It remains after you open WhatsApp. Clearing browser data or switching devices will not carry the list across.

What if WhatsApp does not open?

After preparing your enquiry, use the Open WhatsApp link or Copy enquiry button. You can send the copied list to +91 98277 87080. The enquiry page also lets you view the complete message.

Pricing & bulk orders

How does size and pack pricing work?

Supplier products have exact size, design and pack combinations. Changing a size or pack selects that variant’s own price. The quantity field counts complete selected packs/items, not loose pieces. Supplier-listed prices are reference estimates until our team confirms your final quote. Custom products may use separate quantity tiers.

Do displayed prices include GST and delivery?

Catalogue prices and subtotals are estimates before GST and delivery. The final quote confirms applicable taxes, shipping charges and availability for your order.

Can I request a larger or recurring order?

Yes. Share the products, quantities and your delivery pincode on WhatsApp. Our team can prepare a quote for your requirements.

How do I request a GST invoice?

Mention that you need a business GST invoice in your enquiry notes. Our team will ask for your business and GST details when finalising the order.

Choosing your packaging

Which size should I choose?

Review the dimensions on the product page and allow space for your product and any protective filling. Send your product dimensions and shipping requirements to our team if you need help.

Can you help with marketplace requirements?

You can filter the catalogue by the listed marketplace fit. Requirements may depend on your product and selling programme; confirm the current specification with your marketplace and our team before ordering.

Can I request samples or custom printing?

Message our team with the product you are considering and your expected quantity. We will confirm whether samples or custom options are available and include any relevant minimum quantities in the quote.

Delivery & support

When will my order arrive?

The delivery estimate depends on your pincode, product availability and order size. We confirm timing and charges in your quote.

How do I track a WhatsApp order?

Message us in your existing WhatsApp conversation with your confirmed order details. If our team has supplied an order ID and email, you can also use the tracking page.

What if I receive damaged or incorrect packaging?

Contact our team with your confirmed order details and photos of the issue. We will help you with the next steps under the published returns and refund policy.

Some questions need a conversation.

Share your product, quantity and pincode. We’ll take it from there.

Talk to our team
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